Returns

Returns Information

We understand that sometimes an item may not be quite right. If you would like to return a product, please complete our Returns Form below and carefully read our Returns Policy before sending your items back to us.

Return Address

Handle House
10 Page St
Kunda Park QLD 4556

Please ensure all returned items are securely packaged and protected during transit. Unfortunately, we are unable to provide a refund for products that are damaged during return shipping.

For change-of-mind returns, freight is at the customer's expense.

Returns Policy

Eligible products may be returned for a refund within 30 days of delivery, provided you have proof of purchase.

To be eligible for a return, all items must be:

• In their original packaging

• Unused, uninstalled and undamaged

• Returned with all original fixings, screws and accessories

Please clearly include your name and order number with your return. Without this information, we may be unable to identify your order and process your refund.

We are unable to accept returns for sale items, powder-coated finishes, special orders or products that have been installed.

Original freight and delivery charges are non-refundable.

Once your return has been received and approved, please allow approximately 7–10 business days for your refund to appear in the account or payment method used for the original purchase.

Faulty or Damaged Products

If your order arrives faulty or damaged, please contact us at info@handlehouse.com.au within 7 days of receiving your order.

Please include your order number, a brief description of the issue, and clear photos or videos showing the fault or damage so our team can assist you as quickly as possible.

Damage caused by incorrect installation, misuse or circumstances outside the terms of our 3-year warranty is not covered.

For full details regarding warranty claims and coverage, please refer to our Warranty Policy.

Sale Items & Special Orders

We do not accept returns, exchanges or change-of-mind refunds on:

• Sale or clearance items

• Special-order products

• Powder-coated finishes

Please choose carefully when purchasing these products, as all sales are final.